Apply for a refund
You may apply for a refund for your purchase by filling out the form below. Please note that our refund policy is the following:
- No refunds will be issued for download codes that have been successfully downloaded.
- No refunds will be issued 30 days after purchase, for any reason, even if the codes were not used. Active codes will however not expire.
- No partial refunds. If you purchased a bundle of download codes, you may be eligible for a full refund only if NONE of them were successfully downloaded.
- Refunds can only be processed for electronic transactions directly issued to this site (currently PayPal, Google Checkout and Amazon Payments).
- Transactions on third-party app stores (BlackBerry App World, iTunes App Store and others) can not be refunded through this form. Please contact the app store directly.
- Any applied refunds will lead to the immediate cancellation of all download codes related to the transaction.
- When eligible, refunds will be sent only to the original buyer.
- Refund requests are processed manually, so please allow 1 to 2 business days for processing.
- Please contact our sales department for any additional questions or special inquiries.